A Routine Maintenance Call That Found a Bigger Problem
Julie D. has been a returning customer — we’d serviced her unit before. This time, a closer look changed the outcome.
Corrosion nobody had caught before
We went out for a standard maintenance visit on Julie’s 3-zone system. On inspection, the condenser showed clear signs of corrosion from ammonia exposure — the household dog had been using the outdoor unit as a regular spot. The team ran a full check on the gauges and system operation, and the temperature split wasn’t where it should have been. After walking Julie through what we found, she made the call to replace the system rather than patch around a unit that was already compromised.
Full replacement, same-visit decision
Because we already had the diagnostic data in hand, Julie could make an informed decision on the spot instead of waiting on a second visit. The system was replaced, and as a returning customer, she’s someone we’ll keep checking in on going forward.
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