Effective Date: April 24, 2026
Last Updated: April 24, 2026
Grandmark Service Company is committed to ensuring that our website, grandmarkservicecompany.com, and the services we provide are accessible to everyone, including people with disabilities. We believe every homeowner and business owner deserves equal access to information about roofing, HVAC, and related services.
Our Commitment
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. We also work to comply with the Americans with Disabilities Act (ADA) and applicable California accessibility laws, including the Unruh Civil Rights Act.
Measures We Take
To support accessibility, we work to:
- Use clear, readable text with sufficient color contrast;
- Provide descriptive alternative text for meaningful images;
- Structure pages with proper headings and semantic HTML;
- Ensure forms have labels and clear instructions;
- Support keyboard navigation throughout the Site;
- Make our Site responsive so it works across desktop, tablet, and mobile devices;
- Include descriptive link text so users know where each link leads;
- Review accessibility as part of ongoing website updates and new content.
Compatibility
Our Site is designed to be compatible with the latest versions of major web browsers (Chrome, Safari, Firefox, Edge) and with common assistive technologies including screen readers (such as NVDA, JAWS, and VoiceOver), screen magnifiers, and voice recognition software. Some older browsers or assistive technology versions may not fully support every feature.
Ongoing Efforts
Accessibility is an ongoing process. We regularly review our Site, test new pages and features for accessibility, and train our team on accessibility best practices. As technology and standards evolve, we continue to update our Site to maintain and improve accessibility.
Known Limitations
Despite our efforts, some content on the Site may not yet be fully accessible. This can include certain older photos, third-party embedded content (such as financing applications, maps, or review widgets), and PDF documents. We are actively working to address these areas. If you encounter content that is not accessible to you, please contact us using the information below and we will provide the information to you in an alternative format.
Alternative Access
If you have difficulty accessing any part of our Site or need information in an alternative format, we are happy to help. You can always reach a live team member by phone during business hours (Monday–Saturday, 7 AM – 7 PM) who can:
- Schedule a roofing or HVAC estimate over the phone;
- Answer questions about our services and pricing;
- Read or describe Site content to you;
- Provide documents in large print, plain text, or other formats upon request.
Feedback and Contact
We welcome your feedback on the accessibility of our Site. If you encounter an accessibility barrier, need assistance, or have suggestions for improvement, please contact us:
Grandmark Service Company
Attn: Accessibility Coordinator
4545 N Brawley Ave, Suite 105
Fresno, CA 93722
Phone: (866) 280-5944
Email: office@grandmarkservices.com
When contacting us, please include:
- The web address (URL) of the page where you experienced the issue;
- A description of the problem;
- The browser, device, and assistive technology you were using (if known);
- Your preferred contact method for our response.
We aim to respond to accessibility feedback within 3 business days and to resolve reported issues as promptly as reasonably possible.
Formal Complaints
If you are not satisfied with our response, you may file a formal complaint. We take all accessibility concerns seriously and will investigate and respond in good faith.
Changes to This Statement
We may update this Accessibility Statement as our Site and practices evolve. The “Last Updated” date above reflects the most recent revision.